CaravanController Support

Help for safer caravan travel, route review, and trip setup.

Use this page as the public support page for the iPhone, iPad, and Mac versions of CaravanController. It gives users one clear place for support contact, troubleshooting, and route-analysis guidance.

Contact Support View FAQ

What the app helps with

  • Live sway and motion awareness while towing.
  • Route hazard review before departure.
  • Trip planning on iPad and Mac.
  • Active stage handoff to iPhone for driving use.

When users contact support

  • Bluetooth connection or sensor pairing issues.
  • Trip import or export questions.
  • Apple Maps route or hazard review differences.
  • Questions about warnings, stages, or active trips.

Useful details to request

  • Device model and iOS, iPadOS, or macOS version.
  • App version.
  • Short description of what happened.
  • Screenshots or exported trip files when relevant.

Frequently Asked Questions

How do I prepare a trip on iPad or Mac and use it on iPhone?

Build the trip on iPad or Mac, export the active stage, and import it into the iPhone app. The iPhone is intended as the compact driving view, while iPad and Mac remain the planning workspace.

Why do I see hazard warnings on one route but not another?

Hazard output depends on the route geometry, selected route options, chosen stage, and arrival review distance. A different route alternative can produce different hazard results.

Does the app replace safe driving judgment?

No. CaravanController is a planning and awareness tool. Drivers must still assess local road conditions, traffic, weather, and caravan behavior themselves.

What should I send if the app crashes or behaves unexpectedly?

Include the device type, system version, app version, the exact screen or feature you used, and if possible a screenshot or trip file that reproduces the issue.

Contact

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Suggested support categories

  • Trip planner and stage import/export
  • Bluetooth and sensor connectivity
  • Hazard review and arrival warnings
  • Active Trip import on iPhone
  • Localization or display issues